Healthy Conflict & Difficult Conversations
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What is Healthy Conflict?
Healthy conflict is a constructive approach to disagreement where individuals openly share different perspectives while maintaining respect and trust. It focuses on understanding viewpoints, addressing issues directly, and working toward better decisions or outcomes without damaging relationships.
Course Summary
| Instruction Time | Completion Time | CEUs | |
|---|---|---|---|
| Healthy Conflict & Difficult Conversations | 9:00am - 11:00am ET | Four 2-hour check-ins | 2 |
Conflict is inevitable wherever people work together—but how people respond and engage with each other determines success. The Healthy Conflict & Difficult Conversations course reframes traditional conflict management by shifting the focus from controlling others to understanding yourself.
Instructor Emily Hampton-Morash leads this interactive course with a mindful, emotionally intelligent approach. She helps participants understand the neuroscience, psychology, and communication dynamics that shape conflict in the workplace and everyday interactions. Participants learn how personal perception, communication patterns, and emotional triggers influence conflict. They also learn how mindfulness and emotional intelligence can shift their reaction to conflict in real time.
Through reflective exercises and real-world scenarios, participants learn how to approach difficult conversations with clarity and empathy. Rather than offering a one-size-fits-all approach to conflict management, this course equips you with tools and strategies to navigate your own responses and assumptions. You will leave with a personalized roadmap to engage in healthier conversations and take emotional accountability. You also gain practical strategies to navigate conflict more effectively in both professional and personal settings.
Learning Objectives
- Reframe conflict management as conflict navigation.
- Build self-awareness around triggers that shape conflict perception.
- Understand how the emotional and logical brain interact during difficult conversations.
- Apply mindfulness techniques to regulate stress and remain grounded in high-stakes interactions.
- Understand interpersonal communication complexities and filters in different situations.
- Use the Communication Compass to understand communication styles, needs, and behavioral drivers.
- Prepare for and engage in difficult conversations using the P.O.I.S.E.D. Method.
- Practice healthy feedback, assertive dialogue, and productive disagreement.
- Demonstrate emotional accountability in navigating conflict and difficult conversations.
Course Overview
Understanding Human Behavior & the Emotional Brain
- Why people react the way they do under stress
- The emotional brain versus the logical brain
- Conflict as a psychological construct
Mindfulness & Emotional Intelligence Foundations
- What mindfulness is and why it matters in conflict
- The four components of emotional intelligence
- Emotional accountability and self-regulation
Interpersonal Communication Complexities
- Communication filters: culture, identity, experience, and perception
- Interpersonal communication across formats (in-person, voice, digital)
- How miscommunication creates conflict
Communication Styles & Needs
- The Communication Compass assessment
- Assertive, logical, supportive, inspiring, and collaborative communication styles
- Adapting communication without losing authenticity
Navigating Conflict & Difficult Conversations
- Reframing conflict management as conflict navigation
- Identifying personal triggers and hot-zone reactions
- Where conflict shows up in the body
Feedback, Dialogue, & the P.O.I.S.E.D. Method
- Preparing for high-impact conversations
- Practicing healthy feedback, assertive dialogue, and productive disagreement.
- Using empathy to support productive, two-way conversations
- The P.O.I.S.E.D. Method (Purpose, Objectivity, Integrity, Sincerity, Empathy, and Dialogue)
Application & Personal Action Planning
- Applying course concepts to real-world workplace scenarios and challenges
- Building a personalized roadmap for navigating future conflict
- Leading humans rather than managing behavior
Who Should Attend
This course is designed for individuals who want to strengthen their communication skills and navigate conflict more effectively, including:
- Emerging and experienced leaders
- Managers and supervisors responsible for team communication and performance
- HR professionals and people leaders addressing workplace conflict
- Professionals across industries seeking healthier approaches to conflict management
- Anyone who wants to improve self-awareness, communication, and emotional intelligence
Credentials
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Digital Certificate
Certificate will be awarded upon successful completion of this course.
Instructional Team
Emily Hampton-Morash
- Founding Director, Hampton Morash, LLC
Additional Information
How Healthy Conflict and Difficult Conversations Is Used in Industry?
Organizations apply these leadership practices to improve team communication, navigate difficult conversations, and align cross-functional teams in engineering and technical environments.
Skills
Feedback delivery; conflict resolution; conversation planning; listening skills; trust building.
Audience
Managers, team leads, and professionals who need stronger communication in difficult situations.
Frequently Asked Questions (FAQ)
What does Healthy Conflict & Difficult Conversations cover? Healthy Conflict and Difficult Conversations training helps professionals handle tension directly, respectfully, and productively. Participants learn practical ways to prepare for difficult conversations, give honest feedback, and resolve disagreement without damaging trust.
Who should take Healthy Conflict & Difficult Conversations? Managers, team leads, and professionals who need stronger communication in difficult situations.
How is Healthy Conflict & Difficult Conversations used in practice? These techniques help teams address tension early, improve feedback, and keep relationships strong while solving real issues.
Questions Professionals Also Ask
How do you have difficult conversations at work? What is healthy conflict? How do teams give better feedback?
Related Courses
Leading Change, Leadership in the Age of AI, The Mindful Leader Practice
Get Started
For more information or answers to any questions please email [email protected] or fill out the form.