Leadership Course

Change Management

Building Sustainable Results

Every change initiative is unique. Your strategy should be too.

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$810
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Location:

Online

Schedule:

Self-paced

Course Summary

Learning Objectives

Course Overview

Credentials

Instructional Team

Additional Information

What is Change Management?

Change Management training teaches professionals how to plan, communicate, and lead change so people adopt new ways of working. The course focuses on reducing resistance, aligning stakeholders, and helping organizations move from current state to future state more effectively.

Course Summary

Discounts

The following GoBlue pricing discounts are available and cannot be combined. Please contact us at [email protected] for a promotional code that will allow you to apply the eligible discount to your registration.

With 15 or more enrollments, you may want to consider a custom program for your organization. Please contact us to learn more about our partnership opportunities.

Once you have paid, a discount cannot be added retroactively.

THESE DISCOUNTS ARE NOT APPLICABLE FOR PARTNER PROGRAMS.

Name Details Level
Group Discount Level 1 Enroll 3-4 participants in one course offering. 5%
Group Discount Level 2 Enroll 5 or more participants in one course offering. 10%
U.S. Government Current employees with .gov email (not applicable to government contractors). 10%
U.S. Military Active duty personnel, reservists, retired or disabled veterans. 10%
Students Currently enrolled student from any university; please send photo of date-stamped student ID. 10%
Michigan Engineering Professional Education Alumni Past participants of any Michigan Engineering Professional Education certificate course. 10%
U-M Alumni U-M alumni from any school or department – please send uniqname to [email protected] for confirmation. 20%
U-M Students and Staff Current U-M students, faculty, and staff – please send uniqname to [email protected] for confirmation. 20%
Go Blue Discounts
Learning Time Completion Time CEUs
Change Management 12-19 hours 60 days to complete 1

To succeed in a fast-moving world, organizations need to be prepared to evolve. But organizational change only succeeds when it’s sustainable and flexible. In the online Change Management course, instructor Lynn Kelley, PhD, teaches you how to use the 11 Change Questions framework. The framework allows you to design tailored strategies that work for your unique circumstances.

You will work through a Change Questions digital workbook, apply research-based planning methods, and build a customized plan for change in your own organization. These cross-industry strategies empower leaders at all levels to implement sustainable change that makes a clear difference.

Learning Objectives

By the end of the program, you’ll be able to:

  • Apply the 11 Change Questions model to develop a customized change approach.
  • Identify why organizational change often fails—and implement safeguards to prevent failure.
  • Design communication and engagement plans that resonate with relevant audiences.
  • Build management systems and leadership practices aligned with culture and purpose.
  • Use templates and case studies to support remote teams and cross-functional groups.

Course Overview

This course is completely online with activities for participants to complete as part of the coursework. Course participants receive a digital copy of “Change Questions: A Playbook for Effective and Lasting Organizational Change” by D. Lynn Kelley and John Shook.

  • Explore why over 50 % of organizational change fails and how to avoid that pitfall.
  • Learn the origins of the 11‑question framework, grounded in decades of data, research, and real-world refinement.
  •  Leverage insights by an industry leader with stories and examples from Lynn Kelley’s extensive career successfully implementing change at two Fortune 200 companies. 
  • Apply strategies at your place of work with a reusable digital workbook.
  1. Purpose: defining intention, value statements, and metrics
  2. Design, Do & Improve the Work: tailoring the change
initiative
  3. Engage & Develop Employees: communication, support, and buy-in
  4. Management Systems & Leadership: creating support structures
  5. Culture: embedding behaviors that sustain long‑term change
  • Examine Union Pacific’s journey to 96 % sustainment over hundreds of initiatives
  • Reflect on lessons learned and transferable practices
  • Apply strategies to a real or hypothetical change initiative
  • Finalize your personalized change approach with a complete toolkit
  • Plan next steps to launch your initiative post‑course

Who Should Attend

This course is ideal for professionals at all levels who are involved in implementing change, including:

  • Project managers, operations and supply chain leads, executives, and mid‑level managers
  • Lean or continuous improvement practitioners
  • Leaders navigating industry transitions, mergers, technology rollouts, or culture shifts
  • Anyone seeking research-based, flexible tools to lead change initiatives across sectors or even countries

Credentials

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Digital Badge

Digital badge earned after successful completion of this course.

Digital Certificate

Certificate will be awarded upon successful completion of this course.

Instructional Team

D. Lynn Kelley, PhD

  • Former Senior Executive at Two Fortune 200 Companies
  • Change Management Expert
  • Co-Developer of the Change Questions Framework with John Shook

Additional Information

How Change Management Is Used in Industry?

Organizations apply these concepts to improve system performance, support innovation, and solve complex technical challenges in real-world engineering and business environments.

Skills

Stakeholder alignment; communication planning; adoption support; resistance management; implementation strategy.

Audience

Managers, project leaders, and professionals leading organizational, process, or technology change.

Frequently Asked Questions (FAQ)

What does Change Management cover? Change Management training teaches professionals how to plan, communicate, and lead change so people adopt new ways of working. The course focuses on reducing resistance, aligning stakeholders, and helping organizations move from current state to future state more effectively.

Who should take Change Management? Managers, project leaders, and professionals leading organizational, process, or technology change.

How is Change Management used in practice? Teams use these skills when rolling out new systems, structures, processes, or behaviors that require broad adoption.

Questions Professionals Also Ask

How do you reduce resistance to change? What makes change stick? How do leaders communicate change?

Related Courses

Master Black Belt, Enterprise Excellence, Kata Mindset, Organization Design

View Knowledge Base

Get Started

For more information or answers to any questions please email [email protected] or fill out the form.