Lean Thinking Course

Lean Transactional for Business Processes

See your business processes through the customer’s eyes.
This course is only offered as a custom program.
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Course Summary

Learning Objectives

Course Overview

Credentials

Instructional Team

Course Summary

Go Blue Discounts
Instruction Time Completion Time CEUs
Lean Transactional 3 days Canvas access ends after 30 days 2.75

Improve your processes with Lean Transactional for Business Processes. Service operations account for over sixty percent of the cost of meeting customer demand. Using Lean concepts, tools, and processes, this three-day certificate program presents a structured way to improve quality, reduce lead time, and serve more customers without adding resources.

Learning Objectives

As a result of this program, you will be able to:

  • Identify what you need to do better in your services to support your strategy
  • Understand how to improve the efficiency of your office/service processes
  • Create an action plan for your Lean improvement initiative
  • Translate your Lean efforts into financial terms
  • Learn easy hands-on tools that anyone can implement in an office/service setting

Course Overview

LAPTOP REQUIRED FOR IN-PERSON OFFERINGS

  • History of Lean
  • Linking Lean efforts to strategy
  • Key firm performance indicators and their relationship to Lean
  • Lean principles
  • Class exercise in Lean
  • DMAIC (Define-Measure-Analyze-Improve-Control) and Lean
  • Overview of mapping and hierarchy of process discovery
  • SIPOC (suppliers, inputs, process, outputs, customers), Swimlane, VSM and Process Maps
  • Establishing service families
  • Scoping the mapping effort
  • Components of a VSM
  • Developing the current state map
  • Waste exercises (system and process waste)
  • Value Stream Mapping in a Lean Office
    • Developing the future state
  • Implementation planning
  • Lean project scoping case study
  • Future state case study
  • Lean tools for transactional business processes:
    • Standardized work
    • Quality at the source
    • Workplace organization
    • Visual controls and management
    • Batch reduction or elimination
    • Poka Yoke
    • Pull systems
    • Leveling, management time frame, and takt image
  • Lean simulation
  • Linking process metrics to financial metrics
  • How to utilize data
  • Aligning incentives for a Lean office
  • Understanding and eliminating sources of variability and waste in an office environment

Who Should Attend

This program is intended for any manager or professional interested in improving the effectiveness and efficiency of their transactional business operations.

  • Accounting
  • Banking
  • Finance
  • Human Resources
  • Information Technology
  • Purchasing
  • Sales and Marketing
  • Quality Assurance

Credentials

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Digital Certificate

Certificate will be awarded upon successful completion of this course.

Instructional Team

Izak Duenyas, PhD

  • Lead Faculty
  • Associate Dean for Executive Programs, Herrick Professor of Business, Ross School of Business

What's next?

Design & Innovation
Course

Organizational Design

Leadership
Course

Transformative Leadership

Get Started

For more information or answers to any questions please email [email protected] or fill out the form.

Main Office:
2401 Plymouth Road, Suite A/B
Ann Arbor, MI 48105
(734) 647-7200
[email protected]

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